Ocena i analiza jakości działania wybranego podsystemu transportu kolejowego
- Łukasz MUŚLEWSKI, Piotr BOJAR, Maciej WOROPAY, Mirosław SZUBARTOWSKI
- Kategoria: Transport i spedycja
Streszczenie: W niniejszym opracowaniu zaprezentowano zagadnienia dotyczące oceny i analizy jakości działania pasażerskiego systemu transportu kolejowego. Dokonano ogólnej charakterystyki problematyki jakości działania systemów transportowych oraz zdefiniowano pojęcie jakości ich działania. Na tej podstawie oraz mając na uwadze cel opracowania, zrealizowano badania ankietowe dotyczące wymagań jakościowych pasażerów, korzystających z usług transportowych rozpatrywanego systemu.
Zaprezentowana w niniejszym opracowaniu metoda zastosowana została do oceny jakości działania wybranego systemu transportowego, natomiast istnieje możliwość jej implementacji zarówno do oceny jakości działania tego samego systemu w różnych chwilach czasowych, jak i dwóch różnych systemów w tej samej chwili czasu oraz różnych systemów w różnych chwilach czasowych.
ASSESMENT AND ANALYSIS OF SELECTED RAILWAY TRANSPORT SUBSYSTEM OPERATION QUALITY
Abstract: In this work, issues concerning evaluation and analysis of a passenger railway transport system have been studied. A general characteristics of problems connected with transport means operation quality has been presented. Moreover, the notion of operation quality has been defined. On this basis, and having in mind the purpose of the article, a survey was carried out concerning quality requirements of the passengers using services of the studied transport system. Although the method presented in this paper was used for an assessment of operation quality of a selected transport system, it also can be implemented for evaluation of both: the same system in different times of its operation, two different systems at the same time and also for different systems in different times of their functioning. (...)
ASSESMENT AND ANALYSIS OF SELECTED RAILWAY TRANSPORT SUBSYSTEM OPERATION QUALITY
Abstract: In this work, issues concerning evaluation and analysis of a passenger railway transport system have been studied. A general characteristics of problems connected with transport means operation quality has been presented. Moreover, the notion of operation quality has been defined. On this basis, and having in mind the purpose of the article, a survey was carried out concerning quality requirements of the passengers using services of the studied transport system. Although the method presented in this paper was used for an assessment of operation quality of a selected transport system, it also can be implemented for evaluation of both: the same system in different times of its operation, two different systems at the same time and also for different systems in different times of their functioning. (...)
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Źródło: Czasopismo Logistyka