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The role of stakeholders in a developing reference model of city logistics versus the quality of citizens’ life

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The main aim of the paper is to present the role of stakeholders in developing reference model of city logistics versus quality of life. Authors discussed different expectations of stakeholders in relation to the city logistics and introduced assumptions for a referential model of city logistics versus quality of life. The study covered selected results of survey conducted among 1600 residents of three medium sized cities in Poland. Based on the survey's results, the authors made attempts to work out the model of the behavior of residents in relation to different forms of transport.
1. INTRODUCTION
City logistics is a contemporary concept aimed at the integration of existing resources in order to solve difficulties due to the growth of motorisation rate and population in cities.
These difficulties are especially noticeable in large cities, where the intensity of traffic has been observed for the last ten years. As a result, it takes longer to reach the destination.
The problem of congestion is not so noticeable in the cities of medium size. There are also low-input solutions which make people and goods move around faster and thus improve the quality of life of inhabitants [23].
Taking advantage of the best-known and popular definition of logistics, developed by members of
CLM, due to which logistics is ‘the process of planning, implementing, and controlling an efficient and effective flow and storage of goods, services and related information from point of origin to point of consumption for the purpose of conforming to a customer’s requirements’ [4], city logistics can be defined as urban planning, implementation and monitoring of economic efficiency and effectiveness of people, cargo and relevant information in urban areas in order to improve the quality of life.
Having in mind the definition of systems, whose essence according to general systems' theory is deliberately organised set of elements and relationships between them, the concept of urban logistics system can be interpreted. City logistics system should be understood as deliberately organized set of elements such as stakeholders, infrastructure, regulatory standards, tariff system and the relationship between them, which are involved in the integration process of products' flows, people and relevant information in urban areas.
This paper is the result of a research project financed from funds for science in 2010-2013 called ‘A Reference Model of city logistics and quality of life’. (...)

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